OUR STANDARD
We’re committed to quality
Gandour’s Quality Policy encapsulates our unwavering commitment to delivering exceptional products and services throughout the entire value chain. Our products are not only of high quality, we also adhere to strict safety and compliance standards in everything that we make.
Compliance & Quality Excellence
Gandour Group’s Integrated Management System IMS Policy underscores our unwavering commitment to delivering high-quality products and services that are safe, compliant, and preferred by consumers and customers.
Our management system, comprising Gandour’s policies, procedures, and practices, is meticulously designed to ensure strict adherence to international and local standards, as well as statutory and regulatory requirements while continuously enhancing performance and refining our operational framework. Compliance and effectiveness are validated through regular audits and assessments conducted by independent certification bodies, local authorities, and internal auditors.
Our constant endeavor for excellence has earned us recognized certificates, including ISO 9001 for Quality, ISO 22000 and FSSC 22000 (GFSI-recognized) for Food Safety, ISO 45001 for Health and Safety, ISO 14001 for Environmental Management, and HALAL certifications. These achievements have enabled our expansion into local and international markets across the Middle East, Europe, Asia, Africa, America, and Australia.
We strive to foster a culture of quality, health, safety, and environmental stewardship among our associates and external interested parties by encouraging open communication, collaboration, and innovation, enabling us to achieve our strategic objectives and values.
Food Safety Commitment
Gandour Group upholds the highest standards of food safety and quality across every stage of the supply chain, from material sourcing to processing, storage, transportation, and distribution. We rigorously implement and enforce requirements that comply with a wide array of internationally recognized standards and regulations tailored to each affiliate, these include but are not limited to SFDA, GSO, Libnor, USFDA, Codex Alimentarius, EURegulations, FSSAI, ISO 22000, FSSC 22000, HACCP, GMPs, GHPs, and GWPs.
In addition to our robust quality control practices, regular inspections, and comprehensive analysis and evaluations, we operate an in-house laboratory staffed with qualified specialists, to conduct quality checks (chemical, physical, and sensory testing) and microbiological testing of raw materials and finished products. We also collaborate with accredited external laboratories for similar and other specialized testing. This approach ensures the highest quality and safety of the products we deliver to our consumers.
Health & Safety Commitment
We prioritize not only the quality of our products but also the safety, health, and well-being of everyone impacted by our business activities—from associates, contractors, and visitors to the wider community.
We encourage good labor practices and business ethics by respecting human rights, gender equality, and fair treatment for all, ensuring our workplace remains free from bullying, harassment, and discrimination. To this end, we aim to maintain a safe and healthy working environment by continuously improving our workplace practices, mitigating health and safety hazards, preventing work-related accidents and illnesses, communicating proper information and instructions, delivering training, and ensuring employees are competent to perform their roles.
In line of our commitment, we have incorporated the Sedex requirements into our business framework, addressing four key pillars—labor, business ethics, health and safety, and environment—while also adopting the Ethical Trading Initiative (ETI) Base Code of Labor Standards to integrate ethical trade into our core business practices.
We are persistent in our commitment to maintaining these standards and continuously improving our systems to address the evolving needs of our stakeholders. At Gandour Group, we view excellence as an ongoing journey and are dedicated to cultivating a culture of continuous improvement.